1. The purpose and scope of information collection
Customer information retrieved from the website www.vietgardens.vn mainly comprises of name, organization, e-mail, phone number, and address of the customer. Viet Garden requires this information so as to confirm the customer’s online orders and purchases and protect the customer’s interests.
During the payment transaction on the website, except for details of customer order, customer bank account information will not be saved. The customers are responsible for security and storage of all service activities using the registration information and electronic mailbox. In addition, customers have duty to notify Viet Garden in timely fashion about any unauthorized use, abuse or breach of security and storage of registered name and password from a third party that allows us to take appropriate measures promptly.
2. Scope of Information Use
Viet Garden use the information provided by customers in order to:
Provide services to customers;
Send notification of the company’s activities to customers;
Contact and resolve with customers in special circumstances.
Confirm information related to transactions placed on the company’s website;
In case of legal requirements: The company shall have duty to provide customer information when requested by the judiciary bodies including procurancy, courts and the police to serve their investigations in any violations of certain laws of customers. Besides, no one has the right to infringe on the customer information.
3. Information Storage Duration
Customer information will be stored on the company’s server and kept confidential until a cancellation request.
4. Address of Organization Using Customer Information
- Viet Garden Company Limited
- Telephone: 028 3957 4060 – 028 3957 4565 – 028 3957 4566
- Hotline: 0918 099 856
- Email: info@vietgardens.vn
- Address: 3rd Floor, 205 Dao Duy Tu Street, Ward 6, District 10, HCMC
5. Statement of Non-disclosing Customer Information
Customer information is strictly kept confidential according to the company’s Information Security Policy. The collection and use of customer information shall be made upon the customer’s consent, except in the case of other legal provisions.
Does not use, transfer, provide or disclose to any third party customer information without permission from the customer.
In case of the company’s server is attacked by hacker resulting in the loss of customer information, Viet Garden has the responsibility to inform the relevant authorities for promptly investigation and keep the customer informed.
Fully secure customer’s transaction information online including digitized accounting billing documents.
Viet Garden’s Board of Management requires customers to provide sufficient information upon registration or purchase such as: full name, contact address, email, telephone and is responsible for the legality of the above information. Viet Garden has no responsibility for any complaints related to the rights of customers if it deems that all information provided by the customer was not accurate in the first place.